23 July 2019 | While best efforts have been made to verify the accuracy of the information, it should be used as guidance only. If you have updated information please contact policy@etoa.org.

27 August 2019 | Information about ticketing at Louvre has been added.

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Strike from 5 December 2019

Updated 2 December 2019

A country-wide ‘unlimited’ rail transportation strike from 5 December 2019 has been announced by several unions. It can potentially continue until Christmas. Program adaptation may be required, especially if clients are usually using public transport.

SNCF (nationwide transport), Eurostar and RATP (Paris transport) are affected. Air France workers have also announced a strike on 5 December only.

https://www.ratp.fr/informations
https://www.sncf.com
https://www.airfrance.com
Eurostar

The Paris Convention and Visitors Bureau will also be providing real-time information via the following channels:

Twitter account #Paris Je t’aime
Internet site Parisinfo.com
Phone +33 (0)1 49 52 42 52 (7 days a week, from 9am till 6pm).
Information office at the Hôtel de Ville de Paris (open 7/7 from 10am till 6:45pm)

We will update this page with more information when available.

15 November, 2019:

Demonstrations are still likely on Saturdays. Program adaptation may be required.

Please follow this link for the latest updates on demonstrations announced. The Préfecture de Paris publishes news of traffic control measures here.

We have received below message from Paris Convention and Visitors Bureau in preparation to demonstrations 16/17 November:

As the end of the year approaches along with the possibility of social movements in Paris and France, the Paris Convention and Visitors Bureau wishes to reassure you of its presence at your side. Our teams will be mobilized on the weekend of 16/17 November, and in the coming weeks, should the situation require it, to inform you and receive visitors in the best conditions.

Do not hesitate to refer your contacts to our information offices at the Paris City Hall (open from 10am till 6.45pm – possible closure by the Prefecture de Paris) and Gare du Nord (open from 8.30am until 6pm) for any information required.

Our multilingual staff are at the disposal of French and foreign visitors to answer their questions.

Our Twitter account Paris je t’aime and parisinfo.com  are also sources of information in real time (open/closed sites, available transport).

The Official Paris Booking Service is reachable on Saturday at the following number:
+33 (0) 1 49 52 42 52

Tax

The tourist tax (taxe de séjour) is an overnight accommodation tax levied to visitors.

Please click on the right hand banner to find out rates and further information.  

Access and Mobility

Private vehicles must purchase and display a Crit’Air air quality sticker to show the vehicle’s emission standard.

Below are current air quality restrictions and future plans.

Coach restrictions listed
(other modes of transport may differ see here)
Central Paris
low emission zone (ZCR)

(zone à circulation restreinte)
Greater Paris
low emission zone (ZFE)

(zone à faibles émissions)
Area of zone within Boulevard Périphérique ring road within A86 ring road plus small area beyond see map
Time of Operation 8am-8pm
7 days a week
8am-8pm
7 days a week
From July 2019 Require at least Crit’Air sticker 3
(in effect a coach needs to be at least Euro 5 / registered from 1 Oct 2009)
Require at least Crit’Air sticker 4
(in effect a coach needs to be at least Euro 4 / registered from 1 Oct 2006)
From July 2021 Require at least Crit’Air sticker 3
(in effect a coach needs to be at least Euro 5 / registered from 1 Oct 2009)
From Jan 2022 Require at least Crit’Air sticker 2
(in effect a coach needs to be at least Euro 6 / registered from 1 Jan 2014)
From July 2022 Require at least Crit’Air sticker 2
(in effect a coach needs to be at least Euro 6 / registered from 1 Jan 2014)
From Jan 2024 Require at least Crit’Air sticker 1
(in effect all diesel coaches will be banned)
From July 2024 Require at least Crit’Air sticker 1
(in effect all diesel coaches will be banned)

N.B. When ozone pollution thresholds are exceeded (seen here), temporary vehicle restrictions are automatically implemented and in addition to the permanent low emission zones above. This is announced by the Préfecture de Paris here and the vehicles affected must then conform to at least Crit’Air 2 standard. However, tourist coaches are exempt from this temporary restriction but still must conform to the standard set by the permanent low emission zones.

Below are links to live traffic information for Paris:

Future road closures announced here.

Private road traffic is banned in some Central Paris districts/arrondissements on weekends and public holidays. Details here as times vary per district/arrondissement.

Once a year, private road traffic is banned in all of Central Paris (within Boulevard Périphérique ring road) known as ‘journée sans voiture’. Provisional date for 2020 is 20 September (subject to confirmation). Details here and FAQ. Sightseeing buses are allowed to operate.

A coach parking pass ‘Pass Autocar’ is compulsory and can be purchased here. The pass allows coaches to park in coach parks and in designated parking spaces. Rates increase by inflation every year (approx. 1-2%). The Paris Convention and Visitor Bureau (OTCP) has published a summary of the scheme here.

Link to Paris’ public transport (RATP) can be found here.

September 2019, Metro fines:

Increased ticketing controls has been reported on the Parisian metro lines, with ticket officers telling visitors their fine will increase from €50 to €180 if they do not pay the fine immediately. This is not correct, click here to view the time-frame of fine increases (in French). If visitors have been fined due to valid but demagnetized tickets, they can contact RATP to complain.

Magnetic paper tickets (t+):

RATP is planning to phase out the use of magnetic paper tickets in 2023.

From June 2020 the booklets of 10 t+ tickets will no longer be available to purchase at the stations. They are still available to purchase through RATP’s sales offices. Individual t+ tickets can still be purchased at the stations.

We are in contact with the authorities and our intention is to work with STIF, RATP and city/region authorities to ensure that group needs are taken into account when introducing a new system.

Attractions

These attractions are selected due to high demand and/or operational issues. If you think we should include others, please contact policy@etoa.org.

Weekly closing days of cultural sites in Paris can be found here.

For a list of cultural site closures in 2019 and 2020, please follow this link.

Many museums in Paris offer free entrance on the first Sunday of each month.

If you are a member attraction of ETOA and would like your attraction featured on this page, please contact policy@etoa.org.

Last updated 22 November 2019

The Arc de triomphe was begun on the orders of Napoleon I to honour the victories of his Grande Armée. Inspired by the great arches of antiquity, it bears the names of battles and generals. The terrace provides superb views both by day and night across the city and its avenues.

Further information about the monument can be found here, opening hours here. Live waiting times can be found here.

The monument offers an unaccompanied tour with guide booklet in French, English, German, Italian, Spanish, Dutch, Portuguese, Japanese, Chinese, Russian, Arab. Reservations: at least 1 month before. The duration of the tour is 45 min.

The entrance ticket includes a guided tour. There is one tour per day (see website for details): 45 min Lecture tour in French and English. Reservations: tel.: (33) (0)1 44 54 19 30 – fax: (33) (0)1 44 54 19 31 visites-conferences@monuments-nationaux.fr.

The monument offers free WIFI, a seating area, lavatories and a gift shop.

Parking for coaches is available at Avenue des Ternes and Place de la Concorde).

It is advised to visit the monument in the evening to enjoy the views and avoid crowds. It is open until 11 p.m. from 1 April to 30 September and until 10.30 p.m. from 1 October to 31 March.

Travel trade contact:
Willian Roussel: William.roussel@monuments-nationaux.fr

The French National Monuments offer special travel trade agreements for 2020: a reduced rate as well as exclusive discounts:

  • 3% as of 100 tickets
  • 5% as of 200 tickets
  • 10% as of 500 tickets

Operators can create their Pro E-ticketing account here.

Bookings can be made six months in advance. Groups have to book a reservation prior to visiting the monument – access will be denied if a reservation has not been made. Bookings for groups (from 8 people) can be made by sending an email to reservations.arcdetriomphe@monuments-nationaux.fr. It is recommended to book at least four weeks in advance. More information here.

Guides are allowed inside the monument and permitted to guide a tour provided they present their professional identity card (the ETOA Tour Guide ID is not sufficient due to national guiding regulations).

Tickets provide priority access to certain monuments and are valid for 2 years from the date of purchase including access to temporary exhibitions.

Updated 22 November 2019

The Conciergerie is a medieval Royal palace, later a Revolutionary court and the prison of Marie-Antoinette. Visitors can explore the exceptional Gothic rooms of the palace, an improved Revolution exhibition and fully restored kitchens, It is a designated world heritage site by UNESCO.

General information about visits can be found here and information about opening hours here. Rates can be found here (special rates with a Pro E-ticketing account – see more below).

The palace offers various types of guided tours and experiences, more information here:

  • Unaccompanied tour with guide booklet in French, English, German, Italian, Spanish, Dutch, Portuguese, Japanese, Chinese, Russian, Polish. Reservations at least 1 month before by contacting resailedelacite@monuments-nationaux.fr. Duration: from 30 min to 2 hrs
  • Lecture tour in French, English or Spanish. Reservations tel.: (33) (0)1 44 54 19 30 – fax: (33) (0)1 44 54 19 31 or by emailing visites-conferences@monuments-nationaux.fr. Duration: 1 hr 30 min
  • Tour with multilingual immersive Histopad in French, English, German, Italian, Spanish, Chinese (+€5)
  • Historical slideshows: Slide show display with French, English and Spanish subtitles
  • Private visit, with or without catering service, outside standard opening hours. Reservation required, by request to (33) (0)1 53 40 60 92 or la-conciergerie@monuments-nationaux.fr
  • Function room rental (company events only): capacity from 450 to 600 people

Coaches cannot drop off or pick up visitors on the Île de la Cité, but parking for coaches is located at port de la Bourdonnais, port de Suffren, port de Bercy, Louvre and Beaubourg. The palace has a gift shop, seating and lavatories.

The palace is not suffering from overcrowding and visits are recommended at all times during the day/year.

Travel trade contact:
Willian Roussel: William.roussel@monuments-nationaux.fr

There palace offers special travel trade agreements for 2020: 20/25€ discount from group rate as well as exclusive discounts:

  • 3% as of 100 tickets
  • 5% as of 200 tickets
  • 10% as of 500 tickets

Operators can create their Pro E-ticketing account here.

Bookings can be made six months in advance. There is no extra fee for group bookings.

Tickets provide priority access to certain monuments and are valid for 2 years from the date of purchase including access to temporary exhibitions.

Guides are allowed inside the monument free of charge and permitted to guide a tour provided they present their professional identity card (the ETOA Tour Guide ID is not sufficient due to national guiding regulations)

Information regarding tickets and opening hours can be found here.

Direct access to travel trade tickets can only happen through one of the Grands Clients. There are currently five companies with access.

It is the strategy of the Eiffel Tower to focus more on individual clients than group business. They closed the group ticket counter in 2018 and tickets must be collected at the main ticket counter, queuing with individuals.

There is only one lift operating at the Eiffel Tower. This is expected until early 2020.

The area surrounding the Eiffel Tower (Trocadéro gardens and Champ-de-Mars) will be refurbished in the years up to the 2024 Olympics.  Please follow this link to read more about the project.

Information about group bookings and opening hours can be found here.

Operators can open an account by visiting this page. To book tickets, click here.

Louvre is closed on Tuesdays.

Free entry to the Louvre is permitted on the first Saturday night of each month from 18:00 to 21:45.

Groups over 25 are not allowed and groups between 7 to 25 people must pay a visit fee (€70) in addition to the entrance fee corresponding to the number of paying participants. These tickets must be presented jointly on the day of the visit.

The entrance fee for participants can be purchased online up to the corresponding visiting time. The person in charge of the group must present themselves at the reception of the groups under the Pyramid to validate their right of visit.

ETOA Update, November 2019: Refurbishments have finished and the portrait of Mona Lisa has been moved back from The Medici Gallery to its usual position in Salle des Etats.

ETOA Update, August 2019: It has been reported that queues for entering the Louvre without a pre-booking are currently long and visitors may not be able to enter without a ticket. It is advised to pre-book

ETOA Update, July 2019: Since the opening of tickets for the Leonardo Da Vinci exhibition in June, the museum has introduced a new online booking system shared with the general public. Operators are experiencing online waiting times up to one hour, including if tickets need amendments. It is believed the waiting time will reduce when the exhibition has finished (24 October 2019 – 24 February 2020). 

Information about B2B tickets for the Montparnasse Tower Observation Deck can be found here.

ETOA update, June 2019: Despite previous plans, the Observation Deck will NOT close in 2020 for renovations.

Due to the fire in Notre Dame on 15 April 2019 the church is closed for all visitors until further notice. Parvis Notre Dame Place Jean-Paul II (the square in front of the church) is open for visitors.

Please click here for more information.

The Paris Convention and Visitors Bureau (OTCP) is working with tourism stakeholders and institutional bodies to support and promote Paris and welcome visitors in the best conditions.

OTCP has published the following information:

Our concierge service is on hand to help you to re-programme the activities of Tour Operators and other stakeholders and advise your customers so that their stay remains a memorable one. Our teams can be contacted on +33 1 49 52 42 63, from Monday to Friday from 9am to 6pm and on Saturday from 9.30am to 5.30pm, and at our information office on 29 rue de Rivoli every day from 10am to 7pm (last entry 6.45pm).

Our website www.parisinfo.com and our social networks @parisjetaime will keep you informed in real time about the re-opening of the Île de la Cité and its monuments as well as any eventual modifications to services by our partners (cruise companies, sightseeing bus operators).

ETOA Update July, 2019: Operators are still facing difficulties regarding drop-off and pick-up points in the area. The City of Paris is aware and they are looking into possible solutions.

Updated 19 November 2019

The Sainte-Chapelle is a royal chapel built in France by Louis IX. It is built at the heart of the royal residence, the Palais de la Cité, to house the relics of the Passion of Christ. This gem of Rayonnant Gothic architecture chapel has 1,113 stained glass windows.

General information about visits can be found here and information about opening hours here and ticket prices here (note that operators with a Pro E-ticketing account receive further discounts).

The chapel offers various types of guided tours and experiences, more information here:

  • Unaccompanied tour with guide booklet in French, English, German, Italian, Spanish, Dutch, Portuguese, Japanese, Chinese, Russian, Polish. Reservations must be made at least 1 month in advance by contacting resailedelacite@monuments-nationaux.fr. The duration of this tour varies from 30 min to 1 hr.
  • Audio-guide tour available in French, English, German, Italian, Spanish and Japanese (€3 extra per person).
  • Lecture tour in French, English or Spanish. Reservations can be made by calling (+33) (0)1 44 54 19 30 or emailing visites-conferences@monuments-nationaux.fr. The duration of this tour is 1 hr 30 min.
  • Evening concerts during the season. Information and reservations: tel.: (33) (0)1 44 07 12 38
  • Private visit outside standard opening hours are possible, but reservation is required by request to (33) (0)1 53 40 60 92 or sainte-chapelle@monuments-nationaux.fr.

The chapel has a gift shop and seating is available.

Coaches cannot drop off or pick up visitors on the Île de la Cité, but parking for coaches is located at port de la Bourdonnais, port de Suffren, port de Bercy, Louvre and Beaubourg.

It is advised to visit early in the morning to avoid crowds, especially during high season.

Travel trade contact:
Willian Roussel: William.roussel@monuments-nationaux.fr

There chapel offers special travel trade agreements for 2020: 20/25€ discount from group rate as well as exclusive discounts:

  • 3% as of 100 tickets
  • 5% as of 200 tickets
  • 10% as of 500 tickets

Operators can create their Pro E-ticketing account here.

Bookings can be made six months in advance. Bookings for groups (7 people or more) should be made as soon as possible by emailing: resa.iledelacite@monuments-nationaux.fr.

Tickets provide priority access to certain monuments and are valid for 2 years from the date of purchase including access to temporary exhibitions.

Guides are allowed inside the monument free of charge and permitted to guide a tour provided they present their professional identity card (the ETOA Tour Guide ID is not sufficient due to national guiding regulations)

Guiding regulation

In France, guiding is a regulated profession and a licence is needed to be able to provide guiding services in national museums and monuments.

Guided tours of a commercial nature offered outside these areas are not regulated in France. The regulation can be found in the French tourism code regulation L. 221-1.

You can read more about the regulation on the European Commission’s website, and more about the legal status of guiding in the EU here.

In practice, tour guides will not experience interference from officials or other guides. Should any incidents occur, please advise us: tourguide@etoa.org

Please click on the right hand banner to read more about guiding regulations in Europe and the ETOA tour guide ID card. 

Public holidays and opening hours

1 January New Year’s Day
Between 22 March and 25 April Easter Monday
1 May Labour Day
8 May 1945 Victory Day
40 days after Easter Ascension Day
14 July Bastille Day
15 August Assumption Day
1 November All Saints’ Day
11 November 1918 Armistice
25 December Christmas Day

Museums and monuments are likely to be closed on 1 January, 1 May and 25 December. More information about public holidays can be found here.

Events and seasonality

Major cultural and sporting events

Bastille day  Yearly 14 July
Tour de France 28 July 2019
Air Show June 2021
Paris Summer Olympics 26 July to 11 August 2024

Further information on French and Parisian festivals can be found here. Some may cause disruption to travel and access.

ETOA activity

ETOA’s Market Manager Yamin Saadi is focusing on developing the local membership base as well as our relationship with local authorities, attractions and other stakeholders.

ETOA has a Paris working group composed of local member companies. For further information about the working group, please email the team at policy@etoa.org.

ETOA holds regular drinks receptions in Paris for local members and non-members. Our latest event was in March 2019 at La Bonne Franquette, celebrating ETOA’s 30th anniversary.

Furthermore, we have regular meetings with local stakeholders including the transport department, Mairie de Paris, the Police, CRT and OTCP.

Yamine Saadi

Yamin Saadi
Market Manager, France & Benelux
ysaadi@etoa.org
+44 20 3325 5010

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Resources

Paris tourism strategy towards 2022 can be found here.

For most recent information on 2019 visitor flows by origin market to Paris versus 2018, please see latest report from OTCP.

City tourism: Operators update

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