Tour Guide ID Card
How to apply for your Tour Guide ID card
Option 1 – for Users with an ETOA Portal account:
- Click on ‘APPLY NOW‘ at the top of the page
- Use your login details to start the application process
- Then follow the application process by entering your details*
- At checkout create the Billing Address of your bank card
- If you have a discount code please enter it; note that after entering the code, you may need to click out of the discount code field then click ‘Apply‘ and wait a few seconds for the price to update
- Once payment has been made, click on “Access your Digital Tour Guide ID Card” at the top of the page
- Continue the process and upload your ID document (passport or driving licence)
- Upload your photo.
- Your digital ID card will be activated within 24 hours.
*Please note that we will request your photo AFTER you have made payment on the new platform.
Option 2 – for Users without an ETOA Portal account:
- Click on ‘APPLY NOW‘ at the top of the page
- If you do not have an account, click on the ‘Create Account‘ link
- Enter name and email address and create a password
- A drop-down box will appear asking you the ‘Reason for creating an account‘
- Select ‘Registering as a tour guide‘
- Then follow the application process by entering your details*
- At checkout, create the Billing Address of your bank card
- If you have a discount code please enter it; note that after entering the code, you may need to click out of the discount code field then click ‘Apply‘ and wait a few seconds for the price to update
- Once payment was successful, click on “Access your Digital Tour Guide ID Card” at the top of the page
- Continue the process and upload your ID document (passport or driving licence)
- Upload your photo.
- Your digital ID card will be activated within 24 hours.
*Please note that we will request your photo AFTER you have made payment on the new platform.
If you have any questions, please contact us on tourguide@etoa.org.
Frequently Asked Questions
You can only apply for our Tour Guide ID card if the company you work for is a paid-up ETOA member. You can check if the company is a member here. If the company you work for is a paid-up ETOA member but does not appear on the list in the application form, please contact tourguide@etoa.org.
You can apply if you provide your services for a company who is a paid-up ETOA member. Remember, if you order a physical card it will be sent directly to their office.
Yes, you can apply if you are providing services for a paid-up ETOA member. ETOA’s definition of a Tour Guide is that they may work with the same group over a period of days on a closed-circuit tour or/and on a specialist walking tour. Note that the ETOA Tour Guide ID card is NOT evidence of a qualification, thus it is neither a licence nor a certificate. It does not affect the holder’s rights to provide services. If you are providing services in countries where guiding is regulated, you will need to comply with the local regulation.
Your digital card will generally be delivered to your chosen mobile device within 24 hours of approval, often much faster.
If you have opted to also receive a physical card then we aim to post the card via Royal Mail within 14 days from order date. Depending on the delivery country, the card may be held up in customs or delayed due to local service, which is out of our control. Cards are sent directly to the company address.
Unfortunately, it is not possible to send Tour Guide ID cards to your personal address unless specifically authorised by your tour operator. The address the card will be sent to appears in the field below the Tour Operator name in the application form when the Tour Operator is chosen. If you believe this address is incorrect, please contact tourguide@etoa.org before you apply for the card.
The Tour Guide ID cards are charged in EURO currency. Unfortunately, the invoice cannot be changed to other currencies.
If you have received the card and the information provided in the application form was incorrect, ETOA serves the right to charge an additional €15 +VAT fee to re-issue the card. If the error was made by ETOA, we apologise and will fast-track a new digital and/or physical card free of charge.
It is the responsibility of the applicant to ensure that all information provided in the application form is correct. If you think you may have made a mistake on the form, please contact tourguide@etoa.org as soon as possible.
Your digital tour guide ID can be downloaded to a new device in the same way as your original digital tour guide ID and using the same login credentials.
If you have lost your physical Tour Guide ID card valid for the current season, please contact tourguide@etoa.org. You will need to provide your full name and date of birth and we will reprint the card for a fee of €15+VAT. Please note that we are only able to process the reprint when the invoice has been paid in full.
Yes, it is. If you work for a paid-up ETOA member and would like to apply for more than 10 cards, please contact tourguide@etoa.org.
Terms & Conditions
- Cards are only available to tour guides contracted by a paid-up ETOA member for the year in which the card is being applied for;
- The ETOA ID card is neither a licence nor proof of qualification and should not be represented as such;
- ETOA reserves the right to refuse applications at its sole discretion;
- ETOA reserves the right to cancel Tour Guide ID cards in the event of misuse.